Luncheon Meeting: Turning Confrontation into Compromise

NEW LOCATION! We will be meeting at the DoubleTree by Hilton Hotel Tulsa - Warren Place.

Customer confrontations are not only bad for business they are also bad for employee morale. By better understanding what sets people off and how to avoid it, we can reduce the number of customer confrontations and reduce stress in the workplace. Katie's quick tips will help you better handle conflicts and diffuse situations.

Join Katie Rigsby, CAPS for a lunch-and-learn session where you will:

• Learn the three steps to reducing negative customer encounters
• Recognize common reactions or responses that set customers off
• Obtain tactics for turning confrontation into compromise

 Register by January 12: $49 per member/$69 per non-member
 Register January 13-16: $59 per member/$79 per non-member
 Register on January 17: $69 per member/$99 per non-member

Want to learn more from Katie Rigsby? Attend the Defining the Relationship Seminar prior to this Luncheon Meeting to learn how managers and maintenance can work better as a team.  The Seminar requires a separate registration. Click here to register for the Seminar.

Cancellation Policy:
Reservations may be cancelled by January 12th at no charge.  If reservations are cancelled after January 12th, you will be responsible for paying for the reservation in full.  You can send someone in the place of the person registered for no additional charge.