Credentials

As an affiliate of the National Apartment Association (NAA), the Tulsa Apartment Association (TAA) hosts courses for industry professionals to earn their credentials.  TAA hosts these in-person credential courses once a year in Tulsa.

Click here to learn how NAAEI credentials can benefit your company.

 

CERTIFIED APARTMENT MANAGER (CAM)

Earn your CAM certification and increase your community's Net Operating Income. NAAEI developed the Certified Apartment Manager (CAM) program to assist apartment industry professionals in advancing their apartment management career. CAM curriculum has been enhanced with Franklin Covey video based courses. 

Earning your CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners' investment goals.

During the CAM course you will learn about:

  • ​Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation, and training of high-caliber employees
  • Systematic employee evaluation
  • Employment regulations and record keeping
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately

CAM Modules:

  • Industry Essentials & Marketing
  • CAM Orientation & Financial Management 
  • Resident Experience & Property Maintenance
  • Legal Issues & Risk Management
  • Human Resources
2025 CAM Dates: February 17, 20-21, and 24-27

Must attend class on all the dates above.
The course requires candidates to attend ALL classes below. Classes are from 8am-5pm each day.

  • Industry Essentials & Resident Experience
  • Marketing & Financial Prep
  • Financial Management
  • Property Maintenance
  • Legal Responsibilities & Risk Management
  • Risk Management(continued)& Human Resources
  • Financial & Exam Review

​
INSTRUCTOR: Katie Rigsby 

Learn more about Katie at www.katierigsby.com
​
REGISTER BY DECEMBER 31:    $925 member / $1,225 non-member
    REGISTER JANUARY 1-31:    $975 member / $1,275 non-member
   REGISTER FEBRUARY 1-19:  $1,075 member / $1,375 non-member

Cancellation Policy:  Full refunds will be given for cancellations made up until December 31. Cancellations made January 1-31 will receive a 50% refund.  Cancellations received after January 31 and no-shows, will be required to pay in full.  Substitutions may be made for no additional fee.

Certified Apartment Leasing Professional (CALP)

***NALP is now the CALP***
The National Apartment Association Education Institute has renamed the National Apartment Leasing Professional (NALP) credential to the Certified Apartment Leasing Professional (CALP) credential.  It's the same great training and credential program, but now has a new name that is consistent with other NAAEI credential programs and includes updates to the curriculum to ensure it is staying up-to-date with current industry trends in leasing.

Earning CALP, your first industry credential, signals to your employer your commitment to a career in residential property management.

You'll Learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Applying fair housing law and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • Move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey

CALP Modules:

  • The Sales Process & Building Relationships
  • Bringing in New Residents
  • Relevant Laws & How to Apply Them
  • Marketing & Maintaining Your Community
  • Why Your Competitor Matters
  • Effectively Meeting the Needs of Current Residents
  • The Market Survey
  • Exam Instructions
2025 CALP Dates: February 11-14

CALP candidates must attend class each day. Classes are 8:00am-5:00pm. 

INSTRUCTOR: Katie Rigsby

Learn more about Katie at www.katierigsby.com

 REGISTER BY DECEMBER 31: $550 member / $850 non-member
        REGISTER January 1-31: $600 member / $900 non-member
        REGISTER February 1-5:  $700 member / $1,000 non-member

Cancellation Policy:  Full refunds will be given for cancellations made up until December 31. Cancellations made January 1-31 will receive a 50% refund.  Cancellations received after January 31 and no-shows, will be required to pay in full.  Substitutions may be made for no additional fee.
 

Certificate for Apartment Maintenance Technicians (CAMT)

Maintenance expenses are the single largest controllable element in any operating budget. This course acts as an introduction for new maintenance professionals or as a refresher for the veteran employee, teaching what it takes to run a cost-effective maintenance program.

Earning your Certificate for Apartment Maintenance Technicians (CAMT) validates your knowledge, enhances your reputation and credibility, boosts your confidence and earns you respect.

The CAMT program is accredited by the American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system.

During the CAMT course you will learn about:​

  • Processing work orders correctly in a timely fashion, and to residents' satisfaction
  • Electrical services and repairs
  • HVAC services and repairs
  • Painting services
  • Construction services and repairs
  • Mechanical services and repairs
  • Appliance services and repairs
  • Lock and key services and repairs
  • Customer service and performing maintenance tasks according to company policy and procedures
  • Minimizing personal and property damage while safely performing maintenance activities
  • Fair housing regulation compliance
  • Environmental responsibility and regulatory compliance
  • Reporting and documentation of maintenance activities in compliance with company policy and regulation
  • Curb appeal, property inspection, and daily maintenance
  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors.

In-person Modules (Classes):

  • Interior and Exterior Maintenance & Repair
  • Electrical Maintenance & Repair
  • Plumbing Maintenance & Repair
  • Heating Maintenance & Repair
  • Air Conditioning Maintenance & Repair
  • Appliance Maintenance & Repair

Online Modules (Classes):

  • Welcome to the Industry
  • Customer Service
  • Teamwork
  • Time & Project Management
  • Money Matters
  • Maintenance & Emergencies
  • Safety First
  • Compliance

Requirements:

To obtain the CAMT credential, candidates must complete the following:

  • Minimum of 12 months of apartment or rental housing maintenance experience. (This can be obtained while taking the course, you will receive a provisional certificate until this requirement is met.)  
  • Successful completion of all CAMT coursework (totaling 80 hours)
  • Meet all examination standards within 12 months of declaring candidacy
2024 CAMT Dates: February 12-16

CAMT candidates must attend class each day for a total of 5 days. Classes are 8:00am-5:00pm.

INSTRUCTOR: Darron Bethea
​
REGISTER BY JANUARY 16: $699 per member / $899 per non-member
REGISTER JANUARY 17-31: $749 per member / $949 per non-member
   REGISTER FEBRUARY 1-8: $825 per member / $1,025 per non-member

Cancellation Policy:  Full refunds will be given for cancellations made up until January 16th. Cancellations made January 17-31 will receive a 50% refund.  Cancellations received after January 31st, and no-shows, will be required to pay in full.  Substitutions may be made for no additional fee.
 
CLICK HERE TO REGISTER FOR YOUR CAMT CREDENTIAL

Certified Apartment Portfolio Supervisor (CAPS)

Earn your Certified Apartment Portfolio Supervisor designation to enhance your
leadership skills, better interpret property results and track progress toward property or
portfolio objectives. Whether you are a new or experienced portfolio supervisor,
enhance your knowledge and on-the-job performance.

Enrolling in CAPS takes you to the next level in property management. It fast-tracks your career advancement and your corresponding earning potential.

During the CAPS Course you will learn about:

  • Recruiting high-performing employees
  • Employee performance, engagement, and retention
  • Minimizing conflict through stakeholder communications
  • Ethical behavior and conflicts of interest
  • Annual operating budgets and owner performance objectives
  • Property and portfolio results
  • Due diligence process
  • Property takeover process
  • Capital improvement plans
  • Managing risk through inspections, follow-up procedures, and incident reporting compliance
  • Minimizing legal risk and liability
  • Regulatory agency oversight of assisted housing
  • Analyzing property performance data to inform action
  • Management agreements
  • Evaluating and reporting property performance using key performance indicators

REQUIREMENTS

To obtain the CAPS credential, candidates must complete the following:

  • Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing.
  • Successful completion of all CAPS course work (totaling 40 hours)
  • Receive a passing score on the online CAPS exam within the six month candidacy time period

The course requires candidates to attend ALL classes below. Classes are from 8am-5pm each day.

  • Client Services and Stakeholder Relations
  • Investment Management
  • Improving Asset Performance
  • Asset Evaluation
  • Talent Management
  • Contemporary Issues in Multifamily Housing
  • Exam Review
2023 CAPS Dates: September 25-29

CAPS candidates must attend class each day. Classes are 8:00am-5:00pm.

          REGISTER BY AUG. 25: $1,250 per member / $1,450 per non-member
REGISTER AUG. 26- SEPT. 15: $1,350 per member / $1,550 per non-member
           REGISTER SEPT. 16-21: $1,450 per member / $1,650 per non-member

Cancellation Policy:  Full refunds will be given for cancellations made up until August 25th. Cancellations made Aug. - Sept. 15th will receive a 50% refund.  Cancellations received after September 15th, and no-shows, will be required to pay in full.  Substitutions may be made for no additional fee.
 

CLICK HERE TO REGISTER FOR YOUR CAPS CREDENTIAL

 
NEW!!! CAPS Direct

CAPS Direct allows you to earn your Certified Apartment Portfolio Supervisor (CAPS) credential without completing the CAPS coursework, provided you fulfill the following criteria.  

To qualify for CAPS Direct, candidates must meet two of the following three criteria:

  • Hold a Bachelor's or Master's degree with a major, minor or concentration in property management or real estate.
  • Hold a current CPM designation.
  • Have over five years of experience as a multi-site portfolio supervisor.

​CAPS Direct is also available to former CAPS credential holders who have allowed their credential to lapse for more than five years.

The cost is $700, which includes the CAPS eBook and initial exam fee.  The exam must be completed successfully within six months of enrollment in CAPS Direct.
 
CLICK HERE TO APPLY FOR CAPS DIRECT

Click here to view more information about all the National Apartment Association Education Institute Credential programs.